Dear all,
Last month here at APRIL we held another hugely successful annual company conference. You may have been aware of this by receiving an out of office from one of our underwriters in mid February.
Whilst indeed it is a big commitment to reduce our service delivery for one day of the year, I believe there is huge value in bringing everyone together from across the country to share ideas and have a little fun. When we’re all sitting in a room together, including several of our insurer partners from Canada and the UK, it gives us all a better idea of the amazing power of our staff and talent within the company and the strength of our great insurer partnerships.
Throughout the event, we had the opportunity to analyse the technical performance of our book, discuss our product range, identify new product opportunities and emerging risks in the marketplace and of course, focus on our mission of speed. Some great insights and ideas came out of the event which will shape our focus in the coming months. I look forward to sharing them with you during the year ahead.
Personally, the real pleasure was in watching our teams (and insurer partners) work together to solve problems and generate future opportunities. We now employ over 130 people across Canada who are focussed on supporting our broker partners in successfully winning and retaining their clients. Communication and team working are absolutely key elements of our success.
So, apologies for the slight disruption in our service towards the end of February, but I really hope that it will pay dividends back to you, our broker partners, in the year ahead.
Nick Kidd