I hope you have all enjoyed your summer, and managed to get some time away with friends and family. I spent some time back in the UK with my family and managed to get some fantastic R&R combined with a few days meeting our various Lloyds partners in London and a day in the hospital when my youngest daughter broke her arm! I’m sure many of you can identify with the trials and tribulations of a family vacation!
Time spent away from the office is often a great way to get some distance, and perspective on the business and how things are going. Our mission is to become your preferred destination for your “out of the box”, hard to place, or sometimes even your more standard clients. We believe that we can achieve this not only by having great product solutions, but even more importantly, by having great people who understand your business and how we can help you to win or retain your clients.
So on the one side, our business is about products and processes, and on the other, about people, relationships and expertise. The strategy isn’t that complicated – it’s more a matter of how we bring it to life within our business.
In this regard, 2016 has been an extremely busy and productive year. We’ve managed to simplify and clarify our key products, launched a new website which can make it easier to submit applications, continued to grow our broker loyalty program with new members, and also recruited 17 new people into our teams across Canada in the last three months alone to support you.
Your continued support and reaction to these changes has been really positive and I’m really grateful for that. However, we’re still moving forward to improve our service further still. We’ve just launched the first phase of our new platform for Commercial Lines in Ontario and Alberta, and will also be getting this live in Quebec in the coming weeks. This technology will help us to build internal efficiencies which will mean that we can get to your requests faster, and spend much more of our time on things that you would consider to be valuable. It will take a short while to get everything fully up and running on our new platform, but initial signs are very positive and we’re excited about the benefits it will bring.
I’m therefore really glad to have got some perspective on where we are on our journey. Making some great steps in the right direction, but with so much more to come!
On a final note, you will see in this newsletter our ‘plug’ for the Insurance Business Canada “Brokers on MGAs” survey. If you could find your way towards supporting APRIL we would be very grateful.