APRIL Canada has been protecting insureds with residential insurance for over 10 years. Through this we have built a wealth of experience on these risks. We have used this to pull together some recommendations on how insureds can minimise their risks to have the best possible experiences. With cutting edge AirBnB insurance since its onset, we are well placed to advise Air BNB Hosts. As such we have pulled together a list of 35 things Air BnB hosts should do to make the most of their renting experience.
Are your clients renting their home on AirBnB or any other short-term rental platforms? This experience should be all about meeting great people and making a few extra bucks. Sadly, letting strangers into their homes can sometimes turn into a nightmare, like for these Montreal or Calgary hosts.
Read our 35 tips for your clients to prevent any loss or bad experiences.
Be compliant with your local regulation
1. Make sure your short-term rental activity is legal.
Get the right insurance
2. Don’t rely only on the AirBnB Host Guarentee. It’s not insurance, it’s not enough.
3. Get a quote from APRIL Canada, the first insurer to cover your specific needs as an short-term host. A lot of non-specialist insurers would decline or non renew due to the increased risk exposure.
4. Consider getting coverage theft and vandalism caused by your guests.
Select your guests
To avoid misfortune like the Canadian hosts listed above, take the time to select your guests.
Do a background check
5. Google your guest’s name & phone number.
6. Check social media accounts: Facebook, Instagram, LinkedIn etc…
7. Read reviews about your guest (if available).
8. For AirBnB, request Government ID to be verified, if not already on Guest’s profile.
Feel free to profile your guests
9. Trust your intuition: If you don’t feel right about a reservation, don’t accept it!
10. Ask the reason of stay in your home, the total number of guests…
11. Consider having an age minimum to rent your home.
Engage with your guests
12. Exchange emails or talk over the phone to get a sense of their character.
13. Avoid accepting last minute bookings.
Prepare your guests’ arrival
Secure your belongings
14. Install locks on doors of rooms / closets you don’t want your guests to access.
15. Store your most precious belongings away from your home: Cash / Electronics, Jewelry / Arts, Wine / Items with personal value
Make your home safe
16. For babies & children: Keep your household cleaning products / medicine securely stored & out of reach.Install removable safety gates for stairs.
17. Install smoke and carbon monoxide detectors on every floor; as well as fire extinguisher.
18. Remove any hazards that might cause guests to trip or fall, or mark these areas clearly.
19. If you have a pool, install a fence all around it.
Document all around your home
With little signs around your home or in your House Manual:
20. The Do’s & Don’ts:
No smoking in the house / No partying…
Maintain heating at 17°C at least / Take off shoes before entering…
21. How to use / Where to find::
How to use the spa / the barbecue / the woodstove…
Where is the water shutoff valve / fire extinguisher…
Welcome your guests
Be there (or have someone you trust) to welcome your guests
22. Check their ID::
Make sure it’s the same person who has done the booking
Ideally you would take a photo of it
23. Take the time to explain the basics of your home (Do’s & Don’ts, How to use / Where to find)
24. Share again your contact details if there’s any problem or question (and be available!)
Feel free to have your own rules
25. Secure a deposit before the rental:
Make sure the credit card / check is valid
Verify that the credit card belongs to the person who has done the booking
26. Have the guests sign a rental agreement.
27. Ask the guests if they have personal liability insurance.
28. Be clear as to per what is expected from the guests before they leave (level of cleaning, lock all windows & doors, turn off the A/C….)
Bid your guests farewell
Check your home quickly before the guest leaves
29. Is everything in order?
30. Is anything missing?
31. Any damage to your property?
32. Did they forget anything in one of the rooms?
If there was damage / rules weren’t respected
33. Decide whether you review the guest badly
34. Or if you keep the deposit partly or totally
35. If bigger actions need to be taken such as report to the police, insurance claim. To report a claim, please contact us.